Privacy Policy
Last Updated September 10, 2023
Matchbox is a mobile app where you can ship, or matchmake, your friends. Users answer polls about who they want to ship their friends with. When you ship two friends with each other, they will both receive a notification that a friend has shipped them.
Below, we outline what data we collect, how we use and share it, and your rights.
Data Collection And Use
Account Data
When you sign up for an account on Matchbox, you are asked to enter your phone number, name, gender, and profile photo. This data is used to identify you to other Matchbox users and makes it easy for your friends to find your account on the service.
Contacts Data
When signing up for an account on Matchbox, you have the option to give Matchbox access to your address book to find friends on Matchbox. We will use your Contacts in order to identify other Users that you may know or that your Contacts may know and to provide you and other Users with suggestions with whom to connect, such as friends-of-friends. We may also present your Contacts as options in polls if you do not have at least 5 friends on the app. Choosing Contacts in polls does not send them an invitation to join Matchbox. We will never send text messages to your Contacts without your explicit permission.
You can invite friends to join Matchbox by sending them a text message with a link to install the app. The invitation may include the names of your friends on Matchbox. We do not automatically send messages to your friends on your behalf. Instead, you have to send the message yourself. This means you're always in control of what messages get sent to your friends. When sending an invitation, you are also sending a friend request. We do this so they can immediately accept your friend request after signing up.
Device and App Activity Data
When you use the app, we automatically collect certain information about your device (such as the type of device, operating system, IP address, and unique identifiers) and how you interact with the app (such as the actions you take and how long you use the app). We use this information to improve the app, create new features, and keep our systems secure.
How We Disclose Data
We do not sell, rent, license, or lease your data to third parties, nor do we share it with third parties for cross-context behavioral advertising. However, we may disclose it to the following third parties:
Service Providers – such as hosting services, customer support services, and analytics services.
Professional Advisors – such as lawyers and accountants.
Business Transaction Recipients – including counterparties and others assisting with a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, asset sale, or similar transaction involving our business.
Legal and Safety – government authorities or regulators or other third parties where required by law or legal process or to protect Matchbox, users’, or other third parties’ rights and safety.
How You Share Data
You can use Matchbox to ship your friends. When you make a ship, your friend may reveal your name if they subscribe to additional services.
Data Retention
We keep your data until we don’t need it for the purposes described in this policy and we have no legal obligation to keep it.
Your Rights
We provide all users with the following rights:
Deactivate – you can deactivate your account so that you will not be able to send or receive new polls;
Know – you can request to know the categories of data we have collected about you, categories of sources from which we collected it, the purposes for which we collected it, and the categories of third parties to whom we disclosed it;
Access – you can download the data we have about you, where it is required by law;
Delete – you can request that we delete the data we have about you, but this right is not absolute. We may need to keep certain information, for example, to comply with our legal requirements;
Correct – you can ask that we fix any errors or inaccuracies in the data we hold about you;
Stop processing – you can tell us to stop processing your data;
Object – you can object to how we process your data; and
Complain – you can complain to the data protection regulator where you live (if you have one).
You can exercise these rights by tapping Settings in the app, or emailing us at feedback@matchbox.lol and providing the name and phone number associated with your account in your message. We will not treat you differently if you exercise any of these rights, but we may need additional information to verify your identity. An agent can also make these requests on your behalf, but we may still ask you to verify your identity and that you have authorized the agent to act on your behalf. Depending on your location, you may have the right to appeal our decision regarding a request related to the above rights, in which case, you may do so by contacting us using the above contact information.
Your browser settings may allow you to transmit a “do not track” signal, “opt-out preference” signal, or other mechanism for exercising your choice regarding the collection of your data when you visit various websites and online services. Our website and app are not designed to respond to such signals, and we do not use or disclose your data in any way that would legally require us to recognize opt-out preference signals.
Children
Children under 13 are prohibited from using Matchbox. We do not seek or knowingly collect any data from children under 13. If we learn that we have collected data from children without proper consent, we will delete that data. If you believe we have collected data from a user under 13, or if you are a parent or guardian of a user under 13 who has provided us data, please email us at feedback@matchbox.lol with information about the account to request that it be deleted.
Changes to this Policy
We may need to update this policy to account for changes in our business and applicable laws. If we change this policy, we will post the new version here. If the changes are significant we will notify you through the app.
Contact Us
Please email us at feedback@matchbox.lol with any questions.